Cancellation & Exchange Policy

Introduction
At Visiono Health, we strive to provide the best shopping experience for our customers. This Cancellation Policy outlines the terms and conditions regarding order cancellations. By placing an order on our website, you agree to the terms of this Cancellation Policy.

Order Cancellation by Customer
1. **Timeframe**: You may cancel your order within 24 hours of placing it, provided that the order has not yet been fulfilled or shipped.
2. **Cancellation Process**: To cancel your order, please contact our customer service team at cc@visionohealth.in or +91 9815012654 with your order number and reason for cancellation.
3. **Refunds**: If your order is successfully canceled within the allowed timeframe, a full refund will be processed to your original payment method. Refunds may take 5-7 business days to reflect in your account.

### Order Cancellation by Visiono Health
1. **Reasons for Cancellation**: We reserve the right to cancel any order for the following reasons:
- Out of stock or discontinued items
- Pricing errors
- Suspicious or fraudulent activity
- Incomplete or inaccurate payment information
2. **Notification**: If your order is canceled by us, we will notify you via email or phone and provide a full refund to your original payment method.

### Non-Cancellable Orders
1. **Custom or Personalized Orders**: Custom-made or personalized items cannot be canceled once the order is confirmed.

### Refunds
1. **Processing Time**: Refunds for canceled orders will be processed within 5-7 business days of confirmation.
2. **Payment Method**: Refunds will be issued to the original payment method used for the purchase.
3. **Refund Confirmation**: Once your refund is processed, we will send you a confirmation email.

### Exchanges
1. **Exchange Policy**: For the time being, we do not process any exchanges. 

### Contact Us
If you have any questions or concerns about our cancellation policy, please contact our customer service team here.